100-Day Warranty

When you purchase from Leila & Bloom, you're investing in jewellery built to last. Our 100-Day Warranty reflects our confidence in our craftsmanship and our commitment to your satisfaction.

What's Covered

• Manufacturing defects in materials or workmanship
• Clasp or closure failures under normal use
• Stone loss not caused by physical impact
• Plating or finish defects that appear within 100 days
• Any structural failure under normal everyday wear

What's Not Covered

• Accidental damage, drops, or physical impact
• Damage caused by exposure to harsh chemicals (bleach, chlorine, perfume)
• Normal wear and tear after the 100-day period
• Lost or stolen items
• Items modified, resized, or repaired by a third party

How to Make a Warranty Claim

Email hello@leilaandbloom.com with:

• Your order number
• A clear photo of the issue
• A brief description of what happened

We respond within 1–2 business days and will arrange a repair, replacement, or store credit.

After the 100-Day Period

If you experience an issue after the warranty period, reach out anyway — we'll do our best to assist at a reduced cost.